Refund/Return Policy

At Melody & Moiré, each item is carefully made to order, ensuring the highest quality and attention to detail. Because of this, we do not accept returns, refunds, or exchanges unless there is a manufacturing defect.

 

Returns & Refunds

•We do not accept returns as all items are made to order.

•Refunds will only be issued if there is a fault from our end during manufacturing.

•If you believe your item has a defect, please contact us within 48 hours of delivery with clear photos of the issue.

Exchanges

•We only offer exchanges if your required size is in stock at the time of your request.

•As every item is made to order, we rarely have extra stock available for exchanges.

•If your preferred size is unavailable, we will not be able to offer an exchange.

Please double-check your order details before purchasing to ensure the correct size and style. If you have any questions, feel free to reach out before placing your order!